Committed to understanding and meeting the business needs of all our clients.
The success of any large-scale system integration and modernization project results from the right combination of people, process, and technology. High performance CPAS teams under the direction of strong project management, the use of proven tools, and the use of effective methodologies provide a solid foundation for success.
Maintenance and Support
Comprehensive warranty, maintenance and support services to keep your operations running smoothly.
Our demonstrated commitment to supporting our clients is second to none in the industry. Maintenance services are covered by a monthly fee for the duration of the license and provide for product updates and access to future enhancements, while comprehensive support is renewed each year the product is in use.
Quality and continuous improvement are major priorities at CPAS - they are key to everything we strive for.
We achieved ISO 9001 registration in July of 2001. ISO 9001 is the newest international quality assurance model and the most comprehensive available for software firms. It encompasses all phases of design, production, delivery and support to deliver the highest quality in work and software.
This ISO standard requires a company-wide commitment to quality and continuous improvement in support of our customers and the products and services we provide.
A critical success factor for any software implementation is the proficiency of those who will use and maintain the CPAS v5 application.
Strong, effective training is essential to realizing the benefits of a new or upgraded software implementation. Participants require the knowledge required to successfully manage their current and future programs easily, cost-effectively and powerfully.
An alliance with the right partners is one of CPAS' critical success factors, both short term and long term.
CPAS sponsors a Partner Program for our v5 product suite. There is an intense certification and endorsement process involved in the qualification of new CPAS Partners. CPAS Partners are typically professional service organizations with the requisite project management and technical skills to support this type of specialized implementation. In addition to the training component of the Partner Certification Program, Partners are provided with ongoing technical support.