Maintenance and Support
Maintenance and support services for all our clients are administered from our Toronto, Ontario, head office. Our dedicated CPAS Support Services team and Account Executives are readily available to address each client's requirements. Our Partner program, comprised of selected integrators and qualified third-party organizations, gives clients multiple options for rapid and cost-effective system support. This approach has enabled CPAS to support clients on four continents over the last three decades.
A variety of service level alternatives are available to meet your needs. Customer service representatives provide help desk support five days a week, 9 a.m. to 5:30 p.m. EST). Extended service levels, including 24/7 on-call support, are available to meet most requirements. Additionally, all clients have 24-hour access to our web enabled CQ (CPAS Quality) incident reporting and tracking service designed to expedite issue identification, allocation and resolution.